Matalan

Reviews

• VD

  Vivia Deacon

  May 9, 2026
  5.0
  My parcel was not delivered to the pick up point as DPD had advised. I checked with Kacey at Matalan Weston-super-Mare on two occasions and found her to be kind and extremely helpful. She contacted DPD and then phoned to speak to me personally letting me know the outcome. Great customer service!
• LL

  Les Les

  May 2, 2026
  5.0
  Very helpful staff
• SN

  sharon nicholls

  Apr 6, 2026
  5.0
  I’d love to give a big shout-out to Havana at Matalan today. From the moment I approached the self-checkouts, she greeted me with such a warm, open smile—it instantly made the experience feel welcoming and positive. She asked if I’d be paying by cash or card and whether I had a Matalan card. Initially, I declined, but after chatting with her, I decided to ask more. Havana explained the benefits so clearly and simply, and when I asked how long it would take to sign up, she reassured me it would be quick—just an email address. True to her word, she completed everything swiftly and even showed me how to get it set up on my phone. What really stood out was her consistency. While helping me, she was also supporting a few other customers, yet she remained calm, collected, and genuinely happy to help everyone. Nothing felt like too much trouble. In today’s world, that level of service really deserves to be recognised. Havana was friendly, professional, and a fantastic representation of the brand. I walked away thinking, “That was such a positive experience.” And I have to say—she looked absolutely fabulous too! We even had a little chat about her lashes and nails—so stylish and glam 😊 Thank you, Havana, for making my visit such a positive one. Let’s celebrate great service when we see it!
• CH

  Csaba H.

  Dec 15, 2025
  3.0
  Just like most stores, they don't have a huge selection for men. 90% of the store is for women.
• BS

  Bryan Stokes

  Sep 1, 2023
  4.0
  A good value for money store. Well laid out easy to find what you are looking for.